Exercising Your Rights

1. What Are The Legal Bases For Processing Your Personal Data?

We collect, process and store your personal data primarily for (a) the satisfactory performance of the sales or service contract, (b) the compliance of the Company with its legal obligations, (c) the legitimate interests pursued by the Supervising Authority or any other third party, legally entitled to access or request your data.

The legal basis for processing your personal data also depends on the purpose for which we process them.

Particularly:

i. In order to manage your registration as a user of the Site, we process your data because it is necessary to implement the terms governing the use of the website. In other words, in order to be able to register you as a user on the website, we need to process your personal data, otherwise we would not be able to manage your registration.

ii. For the purpose of developing, performing and executing the purchase or service contract. We process your data because it is necessary to perform the contract of purchase or service with you. Some data processing related to the purchase process is only triggered because you request or approve it, such as storing payment data for future purchases or to provide you with the Coming soon / Back soon. In these cases, processing your data is based on your own consent.

We believe that we have a legitimate interest in conducting the necessary checks to detect and prevent possible fraud when making a purchase. We understand that processing this data is a positive sign for all parties involved when paying for a purchase, especially for you, as this allows us to take action to protect you from attempts of fraud by third parties.

iii. For the purpose of Client Concierge Service

We believe that we have a legitimate interest in responding to requests or queries raised by you through the various existing communication channels. We understand that processing this data is also beneficial to you as long as it allows us to help you adequately and answer the queries you raise. When you contact us, especially to manage events related to your order or to the product / service acquired via the Site, processing your data is necessary for the performance of the purchase contract or the service. When your query relates to the exercise of your rights for which we inform you below or claims about our products or services, we are legally qualified to process your data in order to comply with our legal obligations.

iv. In terms of marketing purposes

We are legally authorised to process your data for marketing purposes because of your consent, for example, when you agree to receive personalised information through a variety of media, when you authorise us to send push notifications to your mobile device, tablet and/or PC, or when you accept the legal terms and conditions to participate in a promotional action. In order to show you personalised information, we believe that we have a legitimate interest in setting up a profile with the information we have about you (such as your browsing, preferences, or purchase history) and the personal data you gave us, such as the range age or language since we understand that processing this data is also beneficial to you because it allows you to improve your user experience and access information according to your preferences.

v. Usability and quality analysis

We believe that we have a legitimate interest in analysing the usability of the Site and the degree of user satisfaction as we understand that processing this data is also beneficial to you because its purpose is to improve user experience and provide higher quality service.

2. What Rights Do You Have?

The rights granted to you under the applicable law are as follows:

– Right of access

You have the right to be informed and request access to your personal data that we are processing.

– Right to rectification

You have the right to request to modify or update your personal data if it is inaccurate or incomplete.

In any case, you should keep in mind that by actively providing your personal data to us in any way, you warrant that these are true and accurate and you agree to notify us of any change or modification. Exclusive responsibility for any losses or damages caused to the Site or the person responsible for the Site or any third party, due to filling in incorrect, inaccurate or incomplete information on the registration forms, shall be borne by the user. Please notice that as a general rule you should only provide your own personal data, not third party data, except to the extent permitted by this Privacy Policy and Cookies.

– Right to delete

You have the right to ask us to delete your personal data to the extent that it is no longer necessary for the purpose for which we must continue to process it as we have already stated above or when we are no longer legally qualified to process it.

– Right of limitation

You have the right to ask us to cancel or restrict the processing of your personal data, which means that in some cases you may ask us to temporarily suspend the processing of the data or to keep it beyond the required time when you need it.

– Right to withdraw consent

If you have given us your consent to process your data for any purpose, you also have the right to withdraw it at any time.

– Right of objection

(i) You have the right to object at any time to our processing of your personal data, based on reasons relating to your personal circumstances.

(ii) You have the right to oppose the processing of your personal data for direct marketing purposes.

– Data portability

You have the right to request a copy of your personal data in electronic form and to transfer this personal data to a third party’s service.

– Right not to be subject to automated decision-making

You have the right not to be subject to a decision-based solely on automated decision-making, such as profiling, if the decision would have legal implications for you or other equally important implications.

3. How To Exercise Your Rights

i. The above rights may be exercised by telephone or by sending a letter or e-mail to the Company’s Data Protection Officer, whose contact details are listed above.

– Right to lodge a complaint

If you believe that your Privacy is in violation of the law, you have the right to lodge a complaint with the relevant regulatory authority.

If you are situated in the EU and have any complaints regarding our privacy practices, you have the right to make a complaint at any time to your local Supervisory Authority. We would, however, appreciate the chance to address any of your concerns before you approach your Supervisory Authority, so please contact us in the first instance at info@coachingevolution.org. If you are situated in the EU and have a complaint, please contact our privacy manager at concierge@coachingevolution.org

ii. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.

iii. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated. To exercise your rights, please contact us at concierge@coachingevolution.org.

Contact Us

If there are any questions regarding exercising your rights, you may email them at concierge@coachingevolution.org or send them by registered letter to 71-75 Shelton St, London, WC2 H9JQ UK.

4. Opting Out

To opt-out of any future promotional messages from us, you should send an unsubscribe request to us to concierge@coachingevolution.org or click on the unsubscribe indication on the Site or in the newsletters. If you do not want your personal information or personal data shared with any third party who may use such information for direct marketing purposes, then you may opt out of such disclosures by sending an email to concierge@coachingevolution.org using the subject title “opting out”. We will process your request within a reasonable time after receipt. Please note that if you opt out in this manner, certain aspects of the Site may no longer be available to you.

4.1 Opting out of Cookies

If you want to stop or restrict the placement of cookies or flush any cookies that may already be on your computer or device, please refer to and adjust your web browser preferences. By deleting our cookies or disabling future cookies you may not be able to access certain areas or features of our Site or some of its functionality may be affected. Cookies and similar items are not used by us to automatically retrieve personally identifiable information from your device without your knowledge.

5. Updates In Data Protection Information Notice to Users And Cookies

We reserve the right, at our discretion, to change, modify, add, or remove portions from this privacy policy at any time. We may modify the information contained in the Data Protection Information Notice to Users (Privacy Policy) and Cookies when we deem it necessary. If we do, we will notify you in various ways via the Site (for example, via a banner, pop-up window, or push alert), or we may even send you a notification to your email address when this change is important for your privacy, so that you can review changes, evaluate them and, if necessary, oppose or unsubscribe from a service or feature. In any case, we encourage you to review the Data Protection Information Notice to Users (Privacy Policy) and Cookies from time to time if we make minor changes or introduce some interactive improvement by taking advantage of the possibility that you will always find it as a permanent point of information on our website.